We are convinced that the people working at the ICDQ are the company’s best asset. Each day we strive to provide the best possible service. Our main objective is to fulfil the commitments to our clients and ourselves while maintaining a standard of excellence in our social and work environment.

Since its foundation, ICDQ Greece has always aimed to achieve the following objectives:

• Protection of your customers’ data and interests;
• Objectivity and transparency in carrying out activities;
• Independence from any type of entity that poses an unacceptable risk to the impartiality and independence of the Body;
• Ensure the absence of any kind of constraint, both personal and business, with organizations that may represent an unacceptable risk to the impartiality and independence of ICDQ Greece.
• To manage with effectiveness and efficiency any conflict of interest that may arise, ICDQ Greece carries out an analysis of the possible risks that may be contrary to its policy and keeps it continuously updated.
• Ensure that appropriately qualified and competent auditors are used with respect to the different types of management systems that certify themselves.

The effectiveness and efficiency of the provision of services is a constant of shared business throughout the organization. As an integral part of your policy, ICDQ Greece establishes with annual periodicity, some concrete management objectives that are collected and signed by the Management in a specific document that is distributed to all those responsible for the purpose of bringing it to the knowledge in a clear and understandable way.

In order to achieve the above objectives, ICDQ Greece undertakes to:

• Start a program of continuous improvement of your management system in accordance with the possible non-conformities that may arise during the provision of the certification service, of which the causes will be analyzed and, depending on the result of the analysis, the corresponding corrective and / or preventive actions will be implemented.
• Start an internal and/or external training program, in order to maintain and increase the competence of the staff of ICDQ Greece.
• All details of policies, procedures and practices are described in documented procedures, work instructions and internal instructions in a simple and dynamic form. The Management approves all the internal documentation and notifies all staff the duty to comply with the instructions that contain the aforementioned documentation of the Management System in order to obtain an offer of services appreciated by our customers.